1. Delivery Locations

We currently deliver to:  

• Within Nairobi: All major areas (CBD, Westlands, Karen, etc.)  
• Nationwide: All counties across Kenya via our partnered couriers.  

• International Shipping: Select countries (contact us for availability). Additional fees may apply.  

2. Shipping Methods & Estimated Delivery Times

• Standard Shipping (Nairobi): 1–3 business days after dispatch.  
• Nationwide (Kenya): 3–7 business days.  
• International: 7–21 business days, depending on destination.  

• Same-Day/Express Delivery: Available for Nairobi orders placed before 11 AM.  

3. Shipping Costs

Nairobi: Fixed rate of KES 350.  

Nationwide: Calculated at checkout based on location.  

International: Real-time rates applied at checkout (customers responsible for duties/taxes).  

4. Order Processing Time

Orders are processed within 1–2 business days (excluding weekends/holidays). You’ll receive a confirmation email once your order ships.  

5. Order Tracking

Once dispatched, you’ll receive a tracking number via email/SMS to monitor your order.

6. Delayed, Missing, or Damaged Orders

• Delays: Contact us at sales@pratum.co.ke or call (+254) 706 210446 for assistance.  
• Damaged Items: Notify us within 48 hours with photos for a replacement/refund.  

• Lost Orders: We’ll investigate with the courier and resolve promptly.  

7. Customs & Import Duties (International)

Customers are responsible for customs fees, taxes, or import duties. We cannot predict these charges.  

8. Scheduled Deliveries

For Nairobi orders, you may request a preferred delivery date/time during checkout (subject to availability).  

Contact Us

For shipping inquiries:  

📞 (+254) 706 210446 | 📧 sales@pratum.co.ke | 🌐 www.pratum.co.ke