Last Updated: 19 May, 2025.

At Pratum Africa, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in compliance with Kenyan law, including the Data Protection Act, 2019, and other applicable regulations such as the General Data Protection Regulation (GDPR) where relevant.  

By using our website, you consent to the practices described in this policy.  

Personal Information We Collect

We may collect the following types of personal information:  

• Contact Information (e.g., name, email address, phone number, postal address)  
• Account Details (e.g., username, password, profile information)  
• Payment Information (e.g., credit/debit card details, mobile money transactions)  
• Technical Data (e.g., IP address, browser type, device information)  
• Usage Data (e.g., pages visited, time spent on the website)  

How Information Is Collected

We collect personal data through:  

• User Registration (when you create an account)  
• Order Placement (when you purchase a product or service)  
• Cookies & Tracking Technologies (to enhance user experience)  
• Customer Support Interactions (emails, phone calls, or live chats)  
• Newsletter Sign-ups & Surveys (if you opt-in for marketing communications)  

Purpose of Data Collection

We use your personal data for the following purposes:  

• To process and fulfill orders  
• To provide customer support  
• To send updates, promotions, and marketing communications (with your consent)  
• To improve our website, products, and services  

• To comply with legal obligations  

Sharing of Customer Data

We may share your data with trusted third parties only when necessary, including:  

• Payment processors (to complete transactions)  
• Delivery services (to fulfill orders)  
• IT and security providers (to maintain our website)  
• Legal authorities (if required by law)  

We ensure that all third parties adhere to strict confidentiality and data protection standards.  

Data Protection Measures

We implement robust security measures, including:  

• Encryption (for sensitive data like payment information)  
• Secure servers & firewalls  
• Access controls (only authorized personnel can access data)  
• Regular security audits  

Despite these measures, no online transmission is 100% secure, and we encourage users to take precautions when sharing personal information.

User Rights Over Their Data

Under Kenyan law, you have the right to:  

• Access your personal data  
• Correct inaccurate or incomplete information  
• Request deletion of your data (unless we are legally required to retain it)  
• Withdraw consent for marketing communications  

To exercise these rights, contact us at support@pratum.co.ke.  

Use of Cookies and Tracking Tools

Yes, we use cookies and similar technologies to:  

• Enhance website functionality  
• Analyze user behavior  
• Personalize content and ads  

You can manage cookie preferences through your browser settings.  

User Rights Under Kenyan Law & GDPR

Under the Data Protection Act, 2019 and GDPR (where applicable), you have the right to:  

• Be informed about data collection  
• Access your personal data  
• Rectify incorrect data  
• Request erasure (deletion)  
• Restrict processing  
• Data portability  
• Object to direct marketing  
• Lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya  

Contact Information

For privacy-related questions or requests, contact us at:  

• Email: support@pratum.co.ke 
  
• Phone: (+254) 706 210446

We will respond to all inquiries within 30 days as required by law.  

Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page, and users will be notified where required.  

Thank you for trusting Pratum Africa with your personal information.  

Pratum Africa

www.pratum.co.ke